Privacy
Policy.

Information We Collect

When you interact with Kauffman's Carpet Cleaning & Upholstery, we may collect information that you voluntarily provide through our website, service request forms, phone calls or other communications.

This information may include:

• First and last name
• Phone number
• Service address or property information
• Details about the services you are requesting
• Communication preferences
• Information submitted through our online service request forms

How We Use Your Information

Information collected through our website may be used to:

• Respond to service inquiries and quote requests
• Contact customers regarding requested services
• Schedule or coordinate service appointments
• Maintain customer and service records
• Provide customer support
• Improve our website, services and customer experience
• Communicate service-related information and, when permitted, promotional messages

SMS & Text Communications

If you provide your phone number and consent to receive text messages, Kauffman's may contact you regarding service requests, scheduling, customer support or other communications related to your relationship with the company.

Where you separately consent to receive marketing or promotional messages, you may receive those communications as permitted by law. Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

Information Sharing

Kauffman's may share information with trusted service providers when necessary to operate the business, provide requested services, process customer inquiries or maintain website functionality.

Information may also be disclosed when required by law, regulation, legal process or governmental request.

Third-Party Services

Our website may use third-party platforms to provide website, communication, scheduling or customer management functionality.

For example, service inquiries submitted through our website may be processed using Housecall Pro, which provides customer and lead-management tools used by Kauffman's.

Information submitted through a third-party platform may also be subject to that provider's own privacy practices and terms.

Cookies & Website Technology

Our website and third-party services may use cookies or similar technologies that help the website function, understand usage or improve the visitor experience.

Your browser may allow you to block, limit or delete cookies. Disabling certain cookies may affect some website functionality.

Data Security

Kauffman's takes reasonable steps to protect personal information against unauthorized access, loss, misuse or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Your Choices

You may contact Kauffman's if you would like to update information you previously provided or ask questions regarding how your information is being used.

You may also unsubscribe from promotional communications by using the instructions provided within those communications.

Children's Privacy

This website and Kauffman's services are intended for customers seeking residential or commercial cleaning services and are not directed toward children.

We do not knowingly request personal information from children through our service request process.

Changes to This Policy

Kauffman's may update this Privacy Policy periodically to reflect changes to website functionality, services, third-party platforms or applicable requirements.

When changes are made, the effective date shown at the top of this page may be updated.

Contact Us

If you have questions about this Privacy Policy or information submitted through this website, contact Kauffman's Carpet Cleaning & Upholstery.